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Refund Policy for Star Skill Academy

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Introduction

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Purpose of the Refund Policy

This Refund Policy ensures clarity regarding cancellations and refunds, helping both students and the academy manage bookings effectively.

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Scope of Application

This policy applies to all offline classes booked through the Star Skill Academy website.

 

Cancellation and Refund Terms

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Cancellation Requests

  • Cancellations must be requested at least 48 hours before the scheduled class to be eligible for a refund.

  • Requests made after this time will be subject to our non-refundable terms.

 

Refund Eligibility

  • Full refunds are available for cancellations made within the eligible time frame.

  • Partial refunds may be considered under exceptional circumstances, subject to approval

 

Refund Processing Time

Refunds will be processed within 7-10 business days and returned to the original payment method.

 

Non-Refundable Situations

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Late Cancellation Requests

Cancellations made less than 48 hours before the scheduled class are non-refundable.

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No-Shows for Classes

If you fail to attend a booked class without prior notice, you will not be eligible for a refund.

 

Rescheduling Policy

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Flexible Rescheduling

We understand plans can change. You can reschedule your class at no extra cost if the request is made at least 24 hours before the class.

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How to Request Rescheduling

To reschedule, contact us via email or phone with your booking details and the preferred new date/time.

 

Refund for Academy-Canceled Classes

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Full Refund for Canceled Classes

If Star Skill Academy cancels a class due to unforeseen circumstances, you will receive a full refund.

 

Rescheduling Options

Alternatively, you may opt to reschedule your class without incurring any additional charges.

 

How to Request a Refund

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Steps to Initiate a Refund

  1. Email us at refunds@starskillacademy.com with your cancellation request.

  2. Include your booking reference number and reason for cancellation.

  3. Wait for confirmation from our team.

 

Information Required for Refund Processing

  • Booking reference number

  • Full name and contact information

  • Payment method used for booking

 

Payment Method and Refunds

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Refunds to Original Payment Method

Refunds will be issued to the same payment method used during the booking process.

 

Processing Timeframe

It may take 7-10 business days for the refunded amount to reflect in your account, depending on your bank or payment provider.

 

Disputes and Further Assistance

If you face any issues with refunds, please contact us at support@starskillacademy.com, and we will resolve the matter promptly.

 

Changes to the Refund Policy

We reserve the right to update this Refund Policy at any time. Changes will be posted on this page, and it is your responsibility to review them periodically.

 

Contact Information

For any questions or concerns regarding this Refund Policy, please contact us:

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